New PASS Symphonics Dashboard: At-a-Glance Insights for Service Providers

Unified Command Center for Multi-Facility Management

We’ve completely redesigned the PASS Symphonics dashboard to give service providers a powerful, intuitive command center for monitoring compliance across all managed facilities. The new dashboard replaces fragmented views with a unified, widget-based interface that surfaces critical insights at a glance.

Real-Time Compliance Intelligence

Five Smart Widgets, Infinite Visibility

The new dashboard features five intelligent monitoring widgets that provide instant visibility into your portfolio’s health:

• Inspection Status – Track overdue, stalled, in-progress, and pending inspections across your entire operation with color-coded urgency levels
• Overdue Action Items – Prioritize critical issues with emergency, high, normal, and low urgency breakdowns so nothing falls through the cracks
• Open Work Orders – Monitor denied, overdue, dispatched, and approved work orders to keep technician schedules on track
• Violations – Stay ahead of regulatory issues with clear visibility into overdue violations versus those on track for resolution
• Paperwork Status – Catch compliance gaps before they become problems with alerts for failed, expired, expiring, and suggested documentation

Each widget is interactive—click any metric to drill into detailed reports and take immediate action.

Context-Aware Filtering for Multi-Level Teams

See What Matters to Your Role

The dashboard intelligently adapts to your user role within PASS Symphonics:

• PASS Symphonics Admins get complete visibility across all managed facilities, with optional regional filtering
• PASS Symphonics Manager Users automatically see only the facilities they’re assigned to, keeping their view focused and relevant

All reports and metrics respect these access levels, ensuring teams see exactly what they need—no more, no less.

Comprehensive Reporting Suite

New Paperwork Suggestions Report

We’ve added a powerful new report that identifies paperwork and testing documentation opportunities across your portfolio. This proactive tool helps you spot missing documentation, suggest compliance improvements to clients, and uncover new service opportunities—turning your dashboard into a revenue-generating assistant.

Activity Stream for Team Collaboration

Stay Connected with the Newsfeed

PASS Symphonics Admins now have access to an integrated activity newsfeed directly on the dashboard, showing recent comments, updates, and team activity across all managed facilities. Never miss an important update or client communication again.

Built for Performance

Behind the sleek interface, we’ve implemented intelligent query optimization, strategic data caching, and N+1 query elimination to ensure lightning-fast load times—even for service providers managing hundreds of facilities across multiple regions.

Technical Highlights

• Modular Architecture: New Dashboards::Symphonics model with immutable data structures for consistency
• Smart Scoping: Context-aware queries automatically filter based on user role and facility assignments
• Performance Optimized: Memoized queries, eager loading, and strategic database indexing
• Extensible Design: Widget-based component system makes future enhancements seamless

The Result: Service providers can now monitor compliance, identify risks, and spot opportunities faster than ever—all from a single, beautifully designed dashboard that puts the most critical information front and center.