Is it down for everyone… or just me?

Posted by - New Features, PASS Training, Technology

Pingdom - UST Compliance Software TechnologyOur technology team is always looking for new tools and ways to offer the best products and services possible, which is why we’ve recently started using a service called Pingdom.

Pingdom gives us a ton of insight into the performance and availability of all of our websites and applications. Most of these tools are pretty geeky, so I won’t bore you with the details, but there’s one in particular which is very useful for everyone:

This site shows you the current status of all of our websites and applications, including our partner, MyTankInfo.

Please take a second and check it out, and be sure to let us know what you think.

Check Out Our Status Site →

New York UST Operators, We’re Curious…

Posted by - General, UST Operator Training

Hey New York UST Operators…

Seal_of_New_York...we’re curious about your experience taking the New York Department of Environmental Conservation (NYDEC) UST operator exam(s).  As you know, UST Class A, Class B, and Class C operators in the state of New York must be trained and certified no later than October 11, 2016.  The primary way to earn A/B certification in New York is to take and pass the NYDEC’s online UST operator exam(s).  Our blog post from June 10, 2016 explains what those exams entail and what materials are available to help you prepare for the exam(s), while our November 23, 2015 blog post discusses certification via reciprocity.  In my role as PASS’ Education Director, I read through those materials and incorporated all of the New York state-specific information and requirements into our already thorough UST Class A/B operator training course to create an online exam preparation course specifically for New York UST Class A and Class B operators.

Even if you haven’t (yet 😉 ) taken our exam preparation course, we’re curious about your experience taking the New York exam(s).  Please take a moment to take our short survey.  All of the questions are optional so feel free to skip any that don’t apply to you.  The information you provide through this survey is anonymous (unless you choose to provide us your contact details and request that we contact you) and we will use it to fine-tune our exam preparation course.

Want to give our New York exam preparation course a try?
Get Started →

Arizona’s UST State Lead Non-Corrective Action Program is Taking Applications

Posted by - Regulatory Updates

Arizona DEQ

Attention owners of old underground storage tanks (UST) in Arizona:  the Arizona Department of Environmental Quality (ADEQ) has launched a new program that will remove these tanks at no cost.  The program will also provide a soil sampling from around the removal site.  This program is being coordinated by the UST State Lead Non-Corrective Action Program.  UST owners, operators, or property owners are eligible to apply.  According to the ADEQ website, applications may be prioritized based on site-specific criteria related to risk and available financial resources in the UST revolving fund that have been allocated for this purpose.  This could not have come at a better time because a recent ADEQ analysis shows that more than 1,000 USTs in Arizona are thirty years old or older.  Aging in USTs increases the risk of leaks or spills into our soil and groundwater.  Removing these old USTs on behalf of people who may not be able to afford to have them removed otherwise will be a great help and another good step forward in protecting our environment.  Another benefit to removing an old UST from a property is that it may also increase the market value of that property.  To learn more about the UST State Lead Non-Corrective Action Program or to fill out an application, visit the ADEQ website at


Florida Sunshine Expo!

Posted by - General, Tradeshows


PASS and Marathon at the Florida Sunshine ExpoPASS will be attending the 2016 Florida Sunshine Expo…

July 29th – August 1st at the Orlando World Center Marriott – Orlando, FL. The Sunshine State is home to more than 10,400 convenience stores employing more than 156,000 Floridians, with an economic impact of almost $49 billion. There are lots of factors in this state concerning Training and Inspections. PASS will be in the Marathon Booth 613 to demo and discuss PASS Tools and Training options. We are looking forward to seeing you there!

Click here More info on the
Sunshine Expo

New Resources for UST Regulations Launching Today

Posted by - General, Regulatory Updates, UST Inspections, UST Operator Training

Resources for UST RegulationsAfter months in the making, we are excited to unveil our new State Regulatory Resource Center, a brand new set of resources for UST regulations.

Many of you are familiar with our existing state-specific pages, but today we are improving and expanding the information we provide.

In addition to tracking regulatory departmental details and the general availability of UST Operator Training, we now provide more general information pertaining to all aspects of UST regulations, including:

  • Financial Responsibility
  • Delivery Prohibition
  • Inspection Requirements
  • Release Detection
  • Release Reporting
  • Registration and Fees

We are working to roll out pages for all US states and territories, but are excited to launch the following today:

Each page has an overview of the trainings available, links to any state-specific blogs from our blog, The PASSing Lane, and a link to the specific UST rules and regulations page for that state.

Keep an eye the blog for updates on new state pages launching as we plan to roll these out over the next few weeks. In the meantime please let us know what you think!

Visit the Regulatory Resource Center →

Illinois UST Operator Retraining

Posted by - UST Operator Training

Does your UST operator certificate expire this year?

Illinois UST Operator Retraining

The State of Illinois requires all UST operators (Class A, Class B, and Class C) to be retrained every 2 years.  The initial training deadline of August 8, 2012 meant that Illinois operators needed to retrain in 2014 and now need to retrain in 2016.

If you trained as an Illinois Class A, Class B, or Class C operator at any time during 2014, your certificate expires this year.  Keep in mind that reviewing your existing course does not satisfy the retraining requirement.  You must purchase and take the course again and print a new certificate.

If you trained with PASS in 2014, you should have already received—or will receive—e-mail notification that your certificate expires this year.  This notification will be sent to the e-mail address associated with your PASS student account if the option to receive training notifications was selected.  What if this e-mail address has changed or the company or facility admin has changed?  Don’t panic!  If you trained at any point in 2014, know that your certification expires this year.  You can also take a look at your certificate; the expiration date is printed below the issue date.  Still not sure?  Give us a call at 866-735-0201 or send an e-mail to  We can look up your current certificate and get you set up for retraining.

Get Started →

Washington Amends UST Regulations

Posted by - Regulatory Updates, UST Operator Training

Washington Amends UST Regulations
The Washington Department of Ecology (DEC) announced plans to amend its UST regulations (WAC 173-360 WAC).  The DEC hopes that in doing so the rules will be easier to understand and use.  The rules are there to help prevent the number of spills and releases of petroleum and other hazardous material from rising.  The Department of Ecology’s March 2016 Toxics Cleanup Program newsletter states that there are currently around 50 new releases or spills confirmed every year just in the state of Washington. These releases pose a threat to human health and the environment, and can also can pollute our drinking water.  That is why it is so important for these rules to be easy to understand and follow by the regulated community.  These rule changes will also bring some consistency between the rules and other state and federal laws.  For more information visit the DEC’s website.

PASS offers DEC-approved UST Class A/B and C operator training.  Click here to register and start training today!

Get Started →

STI Releases New UST Tank Talk Brochure

Posted by - General

STI Tank Talk BrochureSteel Tank InstituteA New STI Tank Talk brochure has been released for underground storage tank owners. The brochure really focuses on the importance of monitoring water levels inside USTs. Having water inside of your tank can lead to:

  • Damage to critical system components like STPs, dispensers, and leak detection components
  • Product quality degradation
  • Microbal contamination

Many in the industry consider water to be one of the most common and serious threats to the integrity of UST systems today.

Whether or not you have a steel tank at your facility this brochure is definitely worth the read.


Download STI’s UST Tank Talk Brochure →

New York UST Operator Exam Preparation

Posted by - General

PASS Now Offers Online New York UST Operator Exam Preparation
New York UST Operator Exam Preparation

New York’s Training Deadline is October 11, 2016

The New York Department of Environmental Conservation (NYDEC) recently implemented regulations requiring UST operators to be certified by October 11, 2016.  Class A/B operators at regulated Petroleum Bulk Storage (PBS) and Chemical Bulk Storage (CBS) facilities in the state of New York can become certified by taking and passing the appropriate online exam offered through the NYDEC’s website.  There are three different exams.

  • The Class A operator exam consists of approximately 65 questions and has a time limit of 2 hours.
  • The Class B operator exam consists of approximately 50 questions and has a time limit of 2 hours.
  • The Class A/B operator exam consists of approximately 80 questions and has a time limit of 2½ hours.

If you take but do not pass the exam, you must wait 24 hours before retaking the exam. Once you have passed, you will able to print your operator training certificate. You will also be given an Authorization Number, which will need to be included on your UST registration form.

To help UST Class A/B operators prepare for the exam, PASS has thoroughly researched and written an online preparatory course, which is available now.  The course synthesizes, explains, and cites New York’s specific UST requirements drawn from:

  • Tank IQ, the NYDEC’s exam study guide;
  • DER-40, the NYDEC’s operator training policy;
  • New York’s PBS regulations (6 NYCRR 613); and
  • New York’s CBS regulations (6 NYCRR 596-599).

When you’re ready to prepare for the New York exam, remember that PASS offers you more than just a pdf file directing you to the exam website.  This is an actual preparatory course offered through the PASS LMS, which means you can take it at any time using any internet-connected device.  There is no special software to download and no taking time out of your busy schedule to attend a classroom training.  Let PASS help you prepare for the New York UST operator exam so you can get certified by the deadline.

Get Started →

Attending Railsconf 2016

Posted by - Technology

Railsconf 2016Last week, I was lucky enough to get to attend Railsconf 2016, which was held in Kansas City this year. If you aren’t familiar, Railsconf is the world’s largest gathering of Rails developers. This is important for PASS since all of our software products are built using the Rails framework.

This year there were a number of great talks and sessions, including ones focused on the new technology being introduced into the framework, improving data security in applications, and ways to improve your app’s performance. I learned a few new tricks that we will be rolling into the upcoming redesign of PASS Training,  but that’s a blog post for another day 🙂

Events like this are great opportunities to see the many different ways that people in a whole host of other industries leverage the same technology we use here at PASS, which in turn helps to give us new perspectives on solving the challenges we face in building the best tools possible for our clients.

After having a bit of time to reflect back on all that I learned, I couldn’t be more energized to continue working to improve our products and services, as well as come up with new ways to delight our customers.