Multiple Company Accounts
Sometimes students will register a company rather than logging in with their usernames and passwords, creating a second, different account for the company. A Company account should only be registered once. If students create a separate Company account and take their trainings under that account, the Company Admin would be unable to view those trainings and certificates. This could also create an issue if the student called in for customer support and had accounts located in multiple companies. Ensuring that your students login with the username and password you supply them instead of registering the company again will help with this problem. However if you would like to set up a student self-registration system for your company, we would be glad to help with that!
Multiple Student Accounts
If you are a Company Admin or Facility Admin you are also a student. This means that you do not need to have separate Admin and Student accounts. You could forget you have training under one username/account and redo the training using your other username. We would like for everyone to have one username and password for our site.
We all make mistakes! If you notice that you have duplicate students, facility administrators, or facilities please give us a call at 1-866-735-0201 so that we may address this issue for you. Sometimes we just accidentally add a student twice, or add a facility that was all ready there. It’s no big deal for us to address these issues so please call and let us help you clean up those messy accounts!
For any questions please feel free to take a look at our brand new PASS Support Center.